Terms and Conditions & Privacy Policy

Anas Gulden Nordic – anasgulden.dk

Company information:
Anas Gulden Nordic
CVR No.: DK45709310
Address: Søsterhaven 14, 5700 Svendborg
Denmark

⸻

1. General Information

These terms and conditions apply to all purchases made through anasgulden.dk.
By completing a purchase, the customer accepts these terms and conditions.

We reserve the right to update and modify these terms and conditions without notice.

⸻

2. Prices and Payment

All prices are listed in DKK.
We reserve the right to change prices without prior notice.

Payments are processed securely through approved payment solutions.

⸻

3. Delivery

Delivery is handled by external shipping companies.
Delivery times depend on the destination and the carrier.

The risk of loss or damage to the goods passes to the customer upon delivery.

⸻

4. Shipping outside Denmark
For shipments to countries outside Denmark, the estimated delivery time is approximately 3–8 business days, depending on the destination and the shipping carrier

⸻

5. Right of Withdrawal (14 days – required by law)

Under Danish consumer law, you have a 14-day right of withdrawal.

The deadline begins on the day you receive the item.

To exercise your right of withdrawal, you must contact us before the deadline expires.

⸻

6. Extended return policy (30 days – voluntary policy)

We also offer a voluntary 30-day extended return policy, which applies in addition to the statutory right of withdrawal.

This applies only if the following conditions are met:
• The item is unused
• The item is unopened
• The original packaging is intact
• The product is in the same condition as when received

We reserve the right to refuse returns that do not meet these requirements.

⸻

7. Exceptions to the right of return

For hygiene and health reasons, the right of return does not apply to:
• Cosmetic products whose seal has been broken
• Products that have been opened or used

This is in accordance with applicable EU legislation.

⸻

8. Returns

The following applies to returns:
• The customer is responsible for return shipping costs
• The item must be shipped in secure packaging
• We recommend shipping with tracking

We do not accept cash-on-delivery packages.

⸻

9. Refund

Once we have received and approved the return, we will issue a refund within 3–5 business days.

Refunds will be issued via the same payment method used for the purchase.

We reserve the right to withhold the refund until the item has been received and inspected.

⸻

10. Right to Return (2 years)

Under Danish sales law, you have a 24-month right to file a complaint.

The right to make a claim covers defects and deficiencies that were present at the time of receipt.

This warranty does not cover:
• Normal wear and tear
• Improper use
• Damage caused by the customer

⸻

11. Disclaimer

Anas Gulden Nordic cannot be held liable for:
• Indirect losses
• Consequential damages
• Improper use of products

The use of electrical appliances is at your own risk.

⸻

12. Cosmetic products – safety

When using cosmetic products, we recommend:
• Testing the product on a small area of skin (e.g., the elbow) before use
• Discontinuing use immediately if irritation or an allergic reaction occurs

The company cannot be held liable for individual allergic reactions.

⸻

13. Privacy Policy (GDPR)

We collect and process the following information:
• Name
• Address
• Email
• Phone number
• Payment information

Purpose:
• Order processing
• Delivery
• Customer service

Your information will be treated confidentially and shared only with necessary partners (shipping and payment).

Data is stored in accordance with applicable laws.

You have the right to:
• Access your data
• Rectification
• Erasure
• Restriction of processing

Please contact us with any questions regarding data protection.

⸻

14. Right to Appeal

If you wish to file a complaint, please contact us directly.