Anas Gulden Nordic
Søsterhaven 14
5700 Svendborg
Phone: 2289 6954
CVR: 45709310
Payment
All amounts listed on the website are in Danish kroner (DKK), including VAT and excluding shipping costs.
Anas Gulden accepts online payments via Dankort, Visa/Dankort, Visa, and Mobilepay Online. We do not charge any transaction fees on your purchase.
The payment for your order will not be charged to your account until the item is shipped, unless otherwise agreed or specified in your order.
Anas Gulden uses a secure payment server that encrypts all information, which means the connection is completely secure.
Delivery
Delivery for your order typically takes 1–3 business days within Denmark. Delivery outside Denmark typically takes 1–2 weeks. If you place an order on a weekend or holiday , the item will be shipped on the next business day. If you place an order on a business day before 12:00 PM, the item will be shipped the same day.
In the unlikely event of a delay in delivery, we will notify you by email.
We deliver to residential addresses in Denmark—excluding the Faroe Islands and Greenland.
All items are shipped via GLS, DAO, or PostNord.
Returns and Right of Withdrawal
We offer a 14-day full return policy on items purchased from our online store.
The period begins on the day you receive your order. You are responsible for any return shipping costs, and you are free to choose your own shipping carrier.
You must notify us of your cancellation no later than 14 days after the purchase, and the order must be returned to us no later than 14 days after you have informed us of your decision to exercise your right of cancellation.
You must notify us by email at webshop@anasgulden.dk, clearly stating that you wish to exercise your right of withdrawal.
It is up to Anas Gulden to assess the condition of the item. If the item has been used beyond what is necessary to determine its nature, characteristics, and function, it is considered used and of reduced value. This means that if you cancel the purchase, you will receive a smaller portion of the purchase price back, or none at all.
Right to Return
Under the Danish Sale of Goods Act, products are covered by a 2-year warranty. The warranty applies to defects in materials and/or workmanship.
Complaints must be reported to Anas Gulden within a reasonable time after receipt of the goods. Unless otherwise agreed, one month is considered a reasonable time.
This warranty does not apply to defects or damage caused by improper use of the product.
Anas Gulden will cover return shipping costs to a reasonable extent. We do not accept cash-on-delivery packages.
Please send any complaints to our warehouse:
Anas Gulden
4B Vestergade
5700 Svendborg
Privacy Policy
When you purchase an item and provide your information yourself, we receive your customer data. As the data controller, we process your personal information securely and confidentially. Your personal information is used and stored only for the purposes for which it was collected.
We use third parties to process some of our data, including in our shipping management system, which was not developed by Anas Gulden. We have entered into data processing agreements with our partners to ensure that they comply with applicable data protection regulations.
Options for Filing a Complaint
You can send an email to webshop@anasgulden.dk if you would like to contact us, have any questions, or wish to file a complaint.
If you have a complaint and we are unable to resolve it together, you may use one of the following options to file a complaint:
- Center for Complaint Resolution, via the complaint portal at Nævnenes Hus. Go to the complaint portal.
- Center for Dispute Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
- If you are a consumer residing in another EU country, you can submit your complaint through the European Commission’s online complaint portal. Go to the EU complaint portal.
When submitting a complaint, please provide or use our email address: webshop@anasgulden.dk
.